Wedding Range Cake Terms and Conditions
All prices are non negotiable and are based on the size and design of your chosen cake. Changes in design and size will alter the price of the wedding cake.
All payments made through the website on the wedding range of cakes are to be paid in full.
Any cancellations made must be written in email to firstname.lastname@example.org or by letter to 145 High Street, Rainham Kent ME88BA and will only be deemed to take effect from the date your letter/email is received at our premises., there will be a cancellation fee of £50, the remaining balance will be refunded back to you within 7 working days of your cancellation notice.
Once a date has been cancelled, we will no longer be able to offer you a space for this date.
If cancellation takes place less than 7 days before the event then we reserve the right to retain 100% of the order value.
If you postpone the event we will endeavour to transfer your order providing the date is suitable for ourselves, otherwise it shall be treated as a cancellation (see above).
We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.
It is your responsibility to read & check the wedding cake order form thoroughly; any amendments to design should be made in writing or email.
If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly.
In very rare circumstances we reserve the right to change the design at any point if circumstances beyond our control, may compromise the quality of the finished cake, e.g. Melting due to weather. You will be given notice of any changes made. Unfortunately we are unable to take any responsibility for venues without air conditioning should the cake melt once set up.
Each cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur from the design requested / picture supplied.
Delivery charges are calculated on a mileage and time basis. Alternatively, cakes can be collected from our premises.
If you choose delivery, it is our intention that your cake will be delivered in perfect condition prior to the start of your event. However we ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. It is your responsibility to ensure you inform us of your correct ceremony and event time plus the postcode of the venue.
We cannot be held liable for any damage that is rendered to the cake at the venue once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the cake before we leave.
If you chose to collect the cake, we will not be held liable for any damage to the cake once it has left our premises. Tiered cakes are most at risk during transport; we highly recommend you check your wedding insurance covers cake damage. To ensure your cake is as fresh as possible, we recommend it be collected the day before the wedding.
Your cake is baked to ensure it is fresh for the date of your event, we cannot guarantee its quality if it’s consumed more than 48 hours after the event. Our cakes are made entirely of natural ingredients, so we’d like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Freezing the cake however, preserves the taste of the sponge and icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting.
Food hygiene recommendations recommend that food should only be frozen for a maximum of 3 months
If you plan to keep any of the cakes tiers, please advise us what cake boxes you would like to be left on site (so that you can safely transport them the following day). Otherwise we shall remove all cake boxes from the venue to ensure we leave it as tidy as possible.
Cake Stand Hire
Should you like to hire a cake stand or decorations, then a deposit is required prior to release.
Deposit amounts vary dependant upon the value of the item being hired.
Please make arrangements to ensure items hired are safely returned to us within 7 days of the cake release.
Once we receive the hired item back we will release the deposit held subject to no breakages.